Guarantee

Terms of warranty service for Bokar fireplaces

1. General provisions

The Bokar trademark guarantees the proper quality of materials and production of products. If manufacturing defects or deficiencies are detected, the company undertakes to eliminate them or replace the product. The guarantee applies in accordance with the current legislation of Ukraine on the protection of consumer rights.

2. Warranty conditions

The warranty period starts from the date of purchase of the product, which is specified in the purchase and sale documents. The guarantee for Bokar fireplaces is 5 years, unless otherwise stated in the product specifications.

To receive warranty service, you must provide:

Warranty card registered with a certified dealer;

A document confirming the purchase (cheque or invoice).

In the absence of the document, it is necessary to contact the certified dealer who supplied and sold the device.

3. Warranty service obligations

The guarantor undertakes to eliminate production defects found during the warranty period free of charge, or to replace the product with a new one. Repair or replacement is carried out at the option of the Guarantor, depending on the complexity and nature of the defect.

The warranty applies only to those products that were purchased from certified dealers and installed by qualified specialists with appropriate certificates.

4. Cases not covered by the warranty

The warranty is not valid in the following cases:

Use of the product not for its intended purpose;

Mechanical damage caused by the actions of the consumer or third parties;

Changes to the design of the product, not foreseen by the manufacturer;

Improper installation performed by unqualified specialists;

Damage caused by the use of low-quality or unsuitable fuel.

Also, the warranty does not cover glass elements, seals, ceramic lining and other parts that have natural wear and tear due to use.

5. Application procedure

In case of detection of defects, the owner of the product must contact the authorized service center or the dealer from whom the product was purchased. If it is impossible to contact the dealer, you can send a written claim to the email address: info@bokar.com.ua

Warranty service can be carried out both at the place of operation of the product and at service centers designated by the Guarantor.

6. Liability

The guarantor is not responsible for possible damage caused by the product in case of non-compliance with the rules of operation, incorrect installation or unqualified repair.

It is recommended to carry out regular maintenance of the fireplace by qualified specialists to ensure long-term and safe use of the product.